Shopping in ChinaGoChinaGuide
Refunds and Returns
Return policies vary widely. Knowing the rules in advance saves time.
Policies vary by seller
Keep receipts and packaging
Act quickly after purchase
Quick answer
Large retailers usually allow returns within a set time, but small shops often do not.
Offline return rules
Major retail chains often accept returns with receipts and packaging. Smaller stores may refuse returns entirely.
Ask about return windows before paying, especially for electronics.
Online return flow
Online platforms have built-in return processes but require the item to be shipped back. This can be difficult during short trips.
Check if the seller offers free returns or requires the buyer to pay shipping.
Tourist-friendly tips
Keep all receipts and packaging until you leave China. If something is defective, act quickly to avoid losing the return window.
Use translation apps to confirm return terms if they are not shown in English.